This page requires Javascript. Checking Device Manager to troubleshoot sound in Windows 7 If you cannot hear sound, check Device Manager to determine the state of the sound hardware. The Troubleshoot computer problems page opens. Please try again shortly. For example, if the speaker is turned on, but the application is muted, you will not hear any sound. Right-click the default playback device and then click Properties.

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Testing for sound hardware failure in Windows 7. If a sound device is listedright-click the device name and select Properties to view more g2a troubleshooting information in the Device Status window. This page requires Javascript.

Click Search automatically for updated driver software.

In the Device Manager window, click Sound, video and game controllers. Selecting the default device your audio devices might be different. Available devices differ depending on the computer model and what is currently connected.

If the device contains a small circle with an arrow pointing downthe device is disabled. Check microphone or line-in device status Check the device status and settings, and then test for an audio signal in Windows sound settings. If the volume for an application, such as Windows Media Player, was adjusted using the volume buttons or slider controls on the computer case, the system will use that volume setting, even if the master volume control is adjusted to a higher setting.


If you hear a ding sound from all speakers, you are finished troubleshooting.

Installing audio drivers

Asia Pacific and Oceania. Click the Test button to send sound to each speaker, or click an individual speaker to send sound to it. Support Forum Join the conversation! If the button displays a small red circle, the volume is muted.

If Device Status shows that the device is working correctly, the problem is probably related to sound settings, the speakers, or the cables.

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In Windows, search for and open Control Panel. You should open the sound volume mixer and check the different settings.

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Make sure the volume is not muted by looking at the Mute buttons below the volume slider. Restore the audio driver to reset audio settings for the sound hardware and reinitialize the sound configuration in Windows. If there is still no sound, continue to Step 8: Restoring the audio driver in Windows 7 Sound files and settings that become changed can cause sound problems.

Helpful information will advise you how to install drivers using the Windows Device Manager. Checking the volume and mute settings when troubleshooting sound The volume setting for one or more sound devices might be disabled or set too low. Connecting headphones to the computer mutes other speakers. To avoid hardware damage when testing a line-in device, start at a low volume and slowly increase it to the desired level. Modify your browser’s settings to allow Javascript to execute.


In Control Panel, there are settings for default playback devices that you might need to adjust. Checking for audio problems.

The high-definition audio device will detect hardware changes and the “X” character should no longer appear on the speaker icon. See your browser’s documentation for specific instructions. Microphone port is working and set as Default.

The Virtual Agent is currently unavailable. Click Start Recording to create an audio file you can play back to verify functionality. Click the Playback tab, select the device used to hear audio, click Propertiesadjust volume and mute settings on g2 Levels tab, and then test the microphone or line-in device.