Modify your browser’s settings to allow Javascript to execute. Tell me what you’re looking for and I can help find solutions. If the paper only feeds through the product when you slowly push it farther in , repeat the previous steps to clean the rollers again. Or, view all available drivers for your product below. Make sure that all the paper in the stack is the same size and type. Print margin specifications Paper size.

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Install the new cartridge. Continue to the next step to align the cartridges. Hold the replacement cartridge at a slight upward angle, and then slide the cartridge forward into its slot. Select your operating system and versionChange Detected operating system: Remove the rear access door.

The paper settings in the print driver do not match the paper loaded in the paper tray. The list of all available drivers for your product is shown above. The following are optional accessories.

Load the paper, and then adjust the paper width guide. If the rollers are damaged, replace the door.


Technical data is gathered for the products supported by this tool and is used to identify products, provide relevant solutions and automatically update this tool, to improve our products, solutions, services, and your experience as our customer. Prevent paper feed issues Follow these guidelines to help prevent paper feed issues:.

Printer Specifications for HP PSC , v, xi, and s Printers | HP® Customer Support

HP recommends exploring these resources. The Print window opens. Solution and Diagnostic Data Collection. AC to volts – 1 A Hz, grounded Output voltage: No software or drivers are available for this product with the selected operating system. To resolve the issue, try each solution in this document, and then use the steps in this section to print a self-test report.

Remove the new cartridge from its packaging, and then pull the pink pull tab to remove the plastic tape. Find Solutions, ask questions, and share advice with other HP product owners. This step determines if the 1135xi hardware functions correctly. The Virtual Agent is currently unavailable.

Troubleshooting Links Use the links in this section as directed in the guided troubleshooter above. Click here for the steps to download the appropriate drivers.


From the Size drop-down list, select the paper size that matches the paper in the product. Open download list Doing so can cause bad electrical connections, clogged ink nozzles, or poor print quality. Without turning off the product, disconnect the power cord from the back of the product.

Return to the document you were trying to print when the issue occurred. Press the Scan button. You need to use 10 to 25 sheets of paper only for purposes of these troubleshooting steps.

HP PSC 1315xi All-in-One Ink Cartridges

Paper specifications Paper tray capacity Type. See your browser’s documentation for specific instructions. If the self-test report prints, but the original document does notcontinue to the next solution in this document.

Service the product If you completed the troubleshooting above and were told that your product requires service, service your product.