Europe, Middle East, Africa. Select from the products you own. Cartridges do not need to be replaced until print quality becomes unacceptable. Raise the output tray. Click the Estimated Ink Levels tab to view the information on ink levels. If you see any debris or ink buildup, clean the cartridge as follows:. Choose a different product.

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Open the door on the duplexer. Solutions Follow these steps in the order presented to resolve the issue with the problem cartridge.

HP Deskjet , , , and Printers – Ink Smears or Streaks | HP® Customer Support

The Virtual Agent is currently unavailable. HP Download and Install Assistant. See your browser’s documentation for specific instructions. Asia Pacific and Prlnt. Examine the area around the nozzle plate. The Virtual Agent is currently unavailable.

Close the cartridge latch. How do I resolve this issue? Physical specifications The dimensions listed are for the printer with the paper tray extended. Touching these parts can result prit clogs, ink failure, and bad electrical connections. Would you like to view the product details page for the new product?


Remove any clear protective tape from the nozzles.

In the Paper type drop-down menu, select the paper type that you are using. As ink is used, the solid color changes to a faded color.

HP Deskjet Printer Troubleshooting | HP® Customer Support

One or both of the Print Cartridge status lights are on. Click Clean the Print Cartridge s.

Dip a swab in the clean water, and then squeeze it to remove most of the moisture. Do not clean the ink nozzles on the cartridge.

HP Deskjet 6980 Printer Troubleshooting

If the cartridges are compatible with your product, continue to Solution one. Do not clean the nozzles on the cartridge.

Europe, Middle East, Africa. Click Fileclick Printand then click Properties or Preferences. This tool applies to Microsoft Windows PC’s only. Supported transparencies and sizes.

If a cartridge is left outside of the printer for too long, the ink will dry out and the cartridge will become unusable. Do not remove both cartridges at the same time. Wait until the warm-up period completes before you continue.


If one or both cartridges are missingskip to Solution four to insert new cartridges. Please try again shortly. Remove the jammed paper carefully.

HP Customer Support – Software and Driver Downloads

Replace the cartridges Follow these steps to replace the cartridges. Supported envelopes and sizes. HP encountered an error while trying to scan your product.